Frequently Asked Questions (FAQ's)
Frequently Asked Questions
Have questions about selling your electronics to GreenBuyBack? Below you'll find answers about quotes, shipping, device inspection, payment, and preparing your electronics for trade-in.
How Does GreenBuyBack Work?
1. Get a Quote
Find your device on our website, select the correct model, specifications, and condition, and follow the prompts to complete your order.
2. Ship Your Device
We'll provide a prepaid UPS shipping label. Carefully package your device, attach the label, and drop your package off with UPS. We recommend getting a receipt and keeping your tracking information until your transaction is complete.
3. Get Paid
Once your package arrives, our team will inspect your device to verify the model and condition. We provide fast, white-glove service and aim to process devices and issue payment within 24 hours of evaluation.
How Are Quotes Determined?
GreenBuyBack monitors current secondary-market values for electronics and regularly updates our offers based on factors including the device model, specifications, condition, demand, and current market value.
Your quote is based on the information you provide when submitting your device, so be sure to select the model and condition that most accurately describe the item you're selling.
How Long Is My Quote Valid?
GreenBuyBack quotes are valid for 30 days after checkout. Electronics values can change frequently, so locking in your quote when you decide to sell can help protect your current offer while giving you time to prepare and ship your device.
If your quote expires before you ship your item, simply return to GreenBuyBack and request a new quote based on the current value. Prepaid UPS shipping labels associated with your transaction are also valid for 30 days.
I Can't Find My Device. Will GreenBuyBack Still Buy It?
Possibly. We purchase more electronics than we can list individually on our website. If you don't see your device, submit a custom quote request with as much information as possible. Our team will review your item and typically respond within 24 hours.
Is Shipping Free?
Yes. GreenBuyBack provides a prepaid UPS shipping label with your transaction, so there is no cost to ship your device to us using the provided label.
How Should I Package My Electronics?
Carefully package your electronics to protect them during shipping. Use a sturdy shipping box or appropriately padded mailer and enough protective material to prevent the device from moving around or being damaged in transit.
GreenBuyBack does not currently provide shipping boxes, but we provide a prepaid UPS shipping label. After dropping off your package, we recommend asking UPS for a receipt and keeping it until your transaction has been completed.
How Long Does It Take to Get Paid?
GreenBuyBack is committed to fast processing and payment. Our goal is to process your device and issue payment within 24 hours of evaluation.
Once payment has been issued, delivery time depends on the payment method selected. Electronic payments may arrive quickly, while mailed checks require additional delivery time.
If you select PayPal, please be aware that PayPal may assess fees depending on your account or transaction. Any such PayPal fees are determined by PayPal and are not charged by GreenBuyBack.
What Happens When GreenBuyBack Receives My Device?
Our team inspects your device to verify the model, specifications, functionality, and physical condition against the information submitted with your order.
If everything matches your original quote, we'll proceed with your transaction and payment. If we identify a material difference, we may contact you with a revised offer.
What Is a Requote?
A requote is a revised offer made when the device we receive materially differs from the information submitted with the original transaction.
A revised offer may be necessary if:
- The device model, storage capacity, carrier, or other specifications differ from what was submitted.
- The physical or functional condition differs from the condition selected when the quote was created.
- The device has an activation lock, such as Apple's Activation Lock or Find My.
- The device has been reported lost or stolen, is blocked, or has another issue affecting its eligibility or value.
If a requote is necessary, we'll provide a revised offer for your review. You have the option to accept or reject the new offer. If you reject the requote, GreenBuyBack will return your item to you free of charge in accordance with our applicable terms.
GreenBuyBack reserves the right to decline devices that do not meet the requirements of the original transaction or that have been reported lost or stolen. Please review our Terms & Conditions for complete transaction policies.
What Should I Do Before Shipping My Phone or Device?
Before shipping your device, we recommend that you:
- Back up any photos, contacts, files, or other information you want to keep.
- Remove your personal information from the device.
- Sign out of your Apple, Google, Samsung, or other applicable accounts.
- Disable Find My, Activation Lock, or other device-locking features.
- Remove your SIM card and any removable memory card unless instructed otherwise.
- Make sure the device is no longer associated with an account or financing obligation that would prevent it from being transferred.
How Do I Turn Off Find My on an iPhone?
Before sending an iPhone, make sure Find My and Activation Lock have been removed. On current versions of iOS, you can generally do this by opening Settings, tapping your name, selecting Find My, then Find My iPhone, and turning it off. Apple may require your Apple Account password to complete the process.
If you are erasing the iPhone before shipment, make sure your personal information is backed up first and that the device is removed from your Apple Account as part of the process.
What Happens to the Personal Data on My Device?
You should always back up and remove personal or sensitive information before sending a device to GreenBuyBack. As part of our processing procedures, received devices are also reset and cleared as applicable before resale or further processing.
For more information about personal information and privacy, please review our Privacy Policy.
Do You Buy Broken or Damaged Electronics?
Yes. GreenBuyBack purchases many electronics with cracked screens, cosmetic damage, functional problems, and other issues. The value will depend on the specific device and its condition.
When requesting your quote, select the condition that most accurately represents your device. If you're unsure or don't see an appropriate option, you can submit a custom quote request.
Do You Buy Electronics in Bulk?
Yes. GreenBuyBack works with businesses, organizations, schools, resellers, and other high-volume sellers. If you have multiple phones, tablets, laptops, or other electronics to sell, visit our bulk electronics buyback page for personalized assistance.
Why Sell to GreenBuyBack?
GreenBuyBack has been buying electronics since 2014. We focus on competitive offers, fast processing, responsive customer service, and a white-glove experience from quote through payment. GreenBuyBack has also earned strong ratings from customers on independent review platforms.
Still Have Questions?
Visit our Customer Service page or contact GreenBuyBack and our team will be happy to help with questions about a quote, shipment, inspection, requote, or payment.
