Privacy Policy

GreenBuyBack Privacy Policy

Last Updated: September 2026

GreenBuyBack, LLC ("GreenBuyBack," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains the types of information we collect, how we use and share that information, and the choices available to you.

This Privacy Policy applies to information collected through GreenBuyBack.com and in connection with GreenBuyBack quotes, transactions, customer accounts, communications, and related services.

Information We Collect

We may collect personal information that you provide directly to us, including:

• Name
• Mailing and shipping address
• Email address
• Telephone number
• Customer account information
• Order and transaction information
• Information about devices or electronics you offer to sell
• Shipping and tracking information
• Payment-related information necessary to issue payment to you
• Communications you send to GreenBuyBack

You may create a GreenBuyBack customer account, but an account is not required for all transactions. Where available, customers may complete a transaction using guest checkout.

Quotes and Transactions

When you request a quote or sell an electronic device to GreenBuyBack, we collect information necessary to create and process your transaction. This may include information about the device, its condition and specifications, your contact information, shipping information, and your selected payment method.

We use this information to provide quotes, process orders, inspect and evaluate received devices, communicate with you about your transaction, arrange shipping, issue payment, provide customer service, prevent fraud, and maintain appropriate business records.

Payment Information

GreenBuyBack may issue payments using methods such as PayPal or mailed check. We collect and use the information necessary to process the payment method you select.

Payment services provided by third parties, such as PayPal, may be subject to the third party's own privacy policies and terms. GreenBuyBack does not control the privacy practices of independent payment providers.

Shipping Information

GreenBuyBack uses shipping providers, including UPS, to facilitate the shipment of devices and other transaction-related materials. We may share information such as your name, address, and other information reasonably necessary to generate shipping labels, track packages, and complete your transaction.

Customer Accounts

If you create a GreenBuyBack account, we may store information associated with your account to allow you to access available transaction information and use account-related features.

You are responsible for maintaining the confidentiality of your account credentials and should contact GreenBuyBack if you believe your account has been accessed without authorization.

Cookies and Analytics

GreenBuyBack uses cookies and similar technologies to operate our website, maintain website sessions, remember certain preferences, understand how visitors use our website, improve website performance, and help protect against fraud and abuse.

We use Google Analytics to help us understand website traffic and how visitors interact with GreenBuyBack.com. Google Analytics may collect information such as browser type, device information, approximate location derived from an IP address, pages visited, referring websites, and interactions with our website.

We may also use CAPTCHA or similar security technologies to help distinguish legitimate users from automated activity and to protect our website against spam, fraud, and abuse.

You can control cookies through your browser settings. Disabling certain cookies may prevent some GreenBuyBack website features from functioning correctly. Additional information is available on our Enable Cookies page.

How We Use Personal Information

GreenBuyBack may use personal information to:

• Provide and operate our website and services
• Generate and process device quotes
• Process GreenBuyBack transactions
• Arrange and track shipments
• Inspect and evaluate devices
• Issue payments
• Provide customer service
• Maintain and administer customer accounts
• Communicate with customers about transactions
• Send marketing or promotional communications where permitted
• Improve our website, services, and customer experience
• Detect, investigate, and prevent fraud, abuse, and security incidents
• Comply with applicable legal and regulatory requirements
• Enforce our agreements and protect GreenBuyBack, our customers, and others

Email and Marketing Communications

When you create a GreenBuyBack account, register with GreenBuyBack, complete a transaction, request a quote, or otherwise provide us with your email address, we may use your email address to communicate with you about your account, quotes, transactions, shipments, payments, customer service requests, and other GreenBuyBack services.

Where permitted by applicable law, GreenBuyBack may also use your email address to occasionally send newsletters, special offers, promotions, service updates, and other marketing communications that we believe may be of interest to you.

GreenBuyBack currently uses iContact as an email communications service provider to help us manage and deliver certain email communications. Information necessary to deliver these communications, such as your name and email address, may be provided to our email service provider for this purpose.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at info@greenbuyback.com.

Opting out of promotional emails will not prevent GreenBuyBack from sending non-promotional communications that are necessary to service your account or transaction, such as quote, order, shipping, payment, security, or customer service communications.

How We Share Information

GreenBuyBack does not sell or rent your personal information to third parties for their own marketing purposes.

We may share information with service providers and other third parties when reasonably necessary to operate our business and provide our services. These may include:

• Shipping and logistics providers
• Payment providers
• Website hosting and technology providers
• Analytics providers
• Email and communications providers
• Fraud prevention and website security providers
• Professional advisers and other business service providers

These providers may receive information necessary to perform services on our behalf.

We may also disclose information when required by law, legal process, court order, or governmental request, or when we reasonably believe disclosure is necessary to protect GreenBuyBack, our customers, our rights or property, prevent fraud, investigate unlawful activity, or protect the safety of others.

If GreenBuyBack is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

Device Data

Before sending a phone, tablet, computer, or other electronic device to GreenBuyBack, you should back up any information you wish to retain and remove personal, confidential, or sensitive information from the device. You should also sign out of personal accounts, disable applicable activation locks, and remove SIM cards and removable memory cards unless otherwise instructed.

As part of our device-processing procedures, GreenBuyBack may also reset and clear received devices as applicable before resale, reuse, recycling, or further processing. However, customers remain responsible for removing and backing up their personal information before sending a device to GreenBuyBack.

Data Security

GreenBuyBack uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of transmitting information over the Internet or method of electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of personal information.

Data Retention

GreenBuyBack retains personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal, accounting, tax, and regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

Your Privacy Choices

You may contact GreenBuyBack to request assistance regarding personal information associated with your account or transactions. Depending on where you reside, applicable law may provide additional rights regarding access to, correction of, or deletion of certain personal information.

To submit a privacy-related request, contact us at info@greenbuyback.com. We may need to verify your identity before completing certain requests, and some information may need to be retained where permitted or required by law.

Children's Privacy

GreenBuyBack's services are not directed to individuals under the age of 18, and we do not knowingly solicit personal information from children under 18. If we learn that personal information from a child has been collected in circumstances where it should not have been, we will take appropriate steps to address the information.

Links to Other Websites

GreenBuyBack.com may contain links to websites or services operated by third parties. GreenBuyBack is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal requirements. When we update this policy, we will revise the "Last Updated" date at the top of the page.

We encourage you to review this Privacy Policy periodically for information about our current privacy practices.

Contact GreenBuyBack

If you have questions about this Privacy Policy, your personal information, or GreenBuyBack's privacy practices, please contact us:

GreenBuyBack, LLC
48 Bi State Plaza #101
Old Tappan, NJ 07675
Phone: (347) 979-1945
Email: info@greenbuyback.com