Terms & Conditions
GreenBuyBack, LLC — Terms & Conditions
Last Updated: September 2026
By using GreenBuyBack.com or the services provided by GreenBuyBack, LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
1. Definitions
- “Company,” “we,” “our,” “us,” or “GreenBuyBack” refers to GreenBuyBack, LLC.
- “Customer,” “you,” or “your” refers to the individual or entity using our services or offering item(s) for sale to GreenBuyBack.
- “Item(s)” means the product(s) you offer, ship, or attempt to sell to GreenBuyBack.
- “Quote” means the initial amount offered by GreenBuyBack based on the information you provide about an item.
- “Requote” means a revised offer made after inspection when an item materially differs from the information provided when the original quote was generated.
2. Requirements for Use
You must be at least eighteen (18) years of age to use GreenBuyBack's services.
You may create a GreenBuyBack customer account where available, but registration is not required for all transactions. Guest checkout may be available. You agree to provide current, complete, and accurate information when using our website or services.
3. Ownership and Eligibility of Items
By offering or shipping an item to GreenBuyBack, you represent and warrant that you are the lawful owner of the item or are otherwise legally authorized to sell and transfer ownership of it.
Unless otherwise expressly accepted by GreenBuyBack, items must be free of outstanding financing, lease obligations, ownership claims, liens, or other restrictions that would prevent the lawful transfer of ownership.
GreenBuyBack does not accept items that have been reported lost or stolen or that are subject to unresolved Apple Activation Lock, Find My, Google account lock, carrier block, or another security or ownership restriction that prevents lawful transfer or processing of the device.
You are responsible for accurately identifying the model, specifications, condition, and other requested information about any item submitted for a quote.
GreenBuyBack reserves the right to refuse any item that does not meet our eligibility requirements.
4. Quotes, Inspection, Sale and Transfer of Ownership
4.1 Quotes
Quotes are based on the information you provide about your item, including its model, specifications, condition, functionality, and other requested characteristics. A quote may be subject to verification after GreenBuyBack physically receives and inspects the item.
4.2 Inspection
Receipt of a package by GreenBuyBack does not by itself constitute final acceptance of the item or completion of the sale. GreenBuyBack may inspect and verify the item before accepting it for purchase.
Inspection may include verification of the model, specifications, physical condition, functionality, activation or account-lock status, and other characteristics relevant to the original quote.
4.3 Acceptance and Transfer of Ownership
If the item materially matches the information provided for the original quote and GreenBuyBack accepts the item for purchase, the transaction may proceed at the quoted amount.
If GreenBuyBack issues a requote, ownership will not transfer solely because the item has been received. If you reject the requote, GreenBuyBack will return the item to you at no cost, subject to these Terms & Conditions.
Once GreenBuyBack has accepted the item for purchase and payment has been issued by check, PayPal, or another agreed payment method, the sale is final, ownership and title transfer to GreenBuyBack, and you no longer have the right to reclaim the item.
After ownership transfers, GreenBuyBack may resell, reuse, recycle, repair, process, or otherwise handle the item at its discretion, subject to applicable law.
5. Risk of Loss and Return Shipment
5.1 Customer's Risk Until Receipt and Inspection
You agree that risk of loss for item(s) remains with you until GreenBuyBack physically receives and inspects the package at our designated facility.
GreenBuyBack is not responsible for lost, damaged, empty, incomplete, or misdirected shipments prior to physical receipt and inspection, except to the extent otherwise required by applicable law.
5.2 Inspection and Verification of Shipments
Upon receipt of a shipment, GreenBuyBack may take reasonable steps to verify the package and its contents, including:
- Confirming that the prepaid shipping label corresponds to the applicable GreenBuyBack transaction.
- Comparing the package weight with the expected weight of the item or items.
- Visually inspecting the package for signs of tampering, damage, or emptiness.
- Confirming that the contents correspond to the item or items submitted in the transaction.
- Documenting discrepancies or other evidence relevant to shipment verification or fraud prevention.
6. Unacceptable, Empty, Substituted or Fraudulent Shipments
The item(s) identified in your GreenBuyBack transaction must be included in the shipment and must materially correspond to the information provided when the transaction was created.
A shipment may be considered unacceptable if it:
- Is empty.
- Contains a different or substituted item.
- Does not contain all item(s) represented as being included in the shipment.
- Contains item(s) materially inconsistent with the information provided during checkout.
- Shows evidence of tampering, manipulation, misrepresentation, or fraud.
If GreenBuyBack identifies an empty, substituted, materially misrepresented, incomplete, or potentially fraudulent shipment, GreenBuyBack reserves the right to:
- Refuse payment.
- Return the package or item(s) to you, where appropriate.
- Collect and retain relevant documentation and evidence.
- File or assist with claims involving the shipping carrier.
- Report suspected fraud or unlawful activity to the carrier, law enforcement, or other appropriate authorities.
- Pursue any civil or criminal remedies available under applicable law.
GreenBuyBack has no obligation to pay for an item that was not actually included in the shipment or for an item that was substituted, fraudulently represented, or otherwise materially inconsistent with the transaction.
7. Fraud Prevention and Carrier Claims
GreenBuyBack may monitor and document shipments and transactions for fraud prevention, loss prevention, security, and verification purposes.
If a shipment discrepancy is identified, GreenBuyBack may collect and retain relevant records, photographs, package information, tracking information, shipping weights, transaction records, communications, and other documentation reasonably related to investigating the discrepancy.
GreenBuyBack may file or assist with claims involving UPS or another shipping carrier for packages that are reported lost, damaged, tampered with, or otherwise affected during transit.
Suspected fraudulent activity may be reported to shipping carriers, payment providers, law enforcement, or other appropriate parties as permitted by law.
8. Liability for Lost, Delayed or Misdirected Packages
GreenBuyBack is not liable for loss, delay, damage, theft, tampering, or misdirection of packages caused by shipping carriers, incorrect shipping information, acts of nature, or other circumstances outside of GreenBuyBack's reasonable control, except to the extent otherwise required by applicable law.
GreenBuyBack will reasonably assist with applicable carrier claims when possible. You remain responsible for the contents of your shipment until the package has been physically received and inspected by GreenBuyBack.
Customers are encouraged to obtain and retain a UPS or other carrier receipt showing acceptance of the package and to retain tracking information until the GreenBuyBack transaction has been completed.
9. Device Data and Preparation
Before shipping an electronic device to GreenBuyBack, you are responsible for backing up any information you wish to retain and removing personal, confidential, or sensitive information from the device.
You are also responsible for:
- Signing out of personal accounts where applicable.
- Disabling Find My, Activation Lock, Google account locks, or similar device security features.
- Removing SIM cards and removable memory cards unless otherwise instructed.
- Removing personal information that you wish to retain.
GreenBuyBack is not responsible for personal information, files, photographs, contacts, messages, SIM cards, memory cards, or other data or media left on or included with devices sent to us.
As part of our processing procedures, GreenBuyBack may reset, erase, clear, or otherwise process received devices as applicable. This does not replace your responsibility to back up and remove your personal information before shipment.
10. Requotes and Condition Discrepancies
If an item received by GreenBuyBack materially differs from the information provided when the original quote was generated, GreenBuyBack may issue a revised offer, or “requote.”
A requote may occur for reasons including, but not limited to:
- The model or specifications differ from what was submitted.
- The physical condition differs materially from the condition selected.
- The device has functional problems not reflected in the original transaction.
- The device has an activation lock, account lock, carrier restriction, or similar issue.
- Other material information about the item differs from the information used to generate the original quote.
You may accept or reject the requote. If you reject the requote, GreenBuyBack will return your item(s) to you at no cost.
GreenBuyBack reserves the right to refuse to purchase an item that is ineligible, reported lost or stolen, subject to an unresolved ownership or security restriction, or otherwise does not meet GreenBuyBack's requirements.
11. Payment
GreenBuyBack may issue payment using methods offered during the transaction, including PayPal or mailed check.
GreenBuyBack will use the payment information provided by you when processing the transaction. You are responsible for providing accurate payment and mailing information.
Delivery or availability of funds after GreenBuyBack issues payment may depend on the selected payment method, payment provider, postal service, or other factors outside of GreenBuyBack's control.
12. Indemnity
You agree to indemnify and hold harmless GreenBuyBack and its affiliates, officers, employees, agents, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from your breach of these Terms & Conditions, your violation of applicable law, or any material misrepresentation regarding the ownership, eligibility, identity, condition, or contents of item(s) offered or shipped to GreenBuyBack.
13. Privacy
Your use of GreenBuyBack's website and services is also subject to our Privacy Policy, which describes how GreenBuyBack collects, uses, and protects personal information.
14. Changes to These Terms
GreenBuyBack may update these Terms & Conditions periodically to reflect changes to our services, business practices, policies, technology, or legal requirements. When these Terms are updated, the “Last Updated” date at the top of this page will be revised.
Your continued use of GreenBuyBack's website or services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
15. Termination or Refusal of Service
GreenBuyBack reserves the right to refuse or discontinue service, reject a transaction, or restrict access to our services where reasonably necessary, including in cases involving suspected fraud, abuse, misrepresentation, violation of these Terms, or other unlawful or improper activity, subject to applicable law.
16. Contact Information
If you have questions regarding these Terms & Conditions, a shipment, or a GreenBuyBack transaction, please contact us:
GreenBuyBack, LLC
48 Bi State Plaza #101
Old Tappan, NJ 07675
Phone: (347) 979-1945
Email: info@greenbuyback.com
