Green Buy Back

Terms & Conditions

By using GreenBuyback.com and the services provided, you understand and have read and agreed to the terms below:

Copyright / Trademark Notice

GreenBuyback, LLC owns the rights to https://greenbuyback.com/ and reserves the right to amend policies, terms, and pricing without notification. Unauthorized use of trademarks, service marks or logos owned by GreenBuyback, LLC is prohibited and may also be a violation of federal and state trademark laws.

Requirements for Use

You are required to be eighteen years of age to use our services.

Registration

Registration is required in order to sell items on our website. It is your responsibility to keep your account information updated and accurate. If you feel your login information has been compromised please change your password immediately or contact us for immediate resolution.

Prevention of Fraudulent Shipping of items to GreenBuyback

1. Package Verification and Inspection:

  • All return labels generated and used by customers must be returned to address on the label. If the address is altered or delievered to another address, we will not be held liable for the loss and will not make payment. 
  • Upon receipt of a return package, the prepaid return label will be scanned to verify its authenticity and match it to the corresponding order.
  • The sender's information on the return label will be compared to the customer's information associated with the order. Any discrepancies will be flagged for further investigation.
  • The weight of the return package will be compared to the expected weight of the product based on the order details. Significant discrepancies will trigger a closer inspection.
  • The package will be visually inspected for any signs of tampering, damage, or emptiness.

2. Package Tracking and Delivery:

  • The tracking information provided on the prepaid return label will be monitored to ensure the package reaches its intended destination.
  • If the package is delayed or fails to arrive, the shipping carrier will be contacted to investigate the reason for the delay or missing package.

3. Fraudulent Return Investigation:

  • If a fraudulent return is suspected, all relevant documentation, including the return label, tracking information, and order details, will be collected and preserved.
  • The customer will be contacted to address the discrepancy and request additional information or clarification.
  • If necessary, law enforcement authorities will be notified of the suspected fraudulent activity.

4. Refusal of Fraudulent Returns:

  • If a fraudulent return is confirmed, no payment will be issued to the customer.

5. Liability for Lost or Misdirected Packages:

  • If a package is lost or misdirected due to factors beyond our control, such as carrier errors, someone changing the return delivery address, or natural disasters, we will not be held liable for the loss.
  • We will work with the shipping carrier to resolve any issues and, if possible, provide the customer with compensation from approved UPS claim. 

Email Privacy Policy


When you create a login to sell your item on our website we collect your email address. We reserve the right to communicate with you by sending order updates, shipping updates, and payment confirmation emails. By providing your email address, you agree that we may send you email communications such as newsletters, promotions, and other email communications from time to time. These communications will always have an option to “opt out”. If you no longer wish to receive the email communications, simply opt out and we will no longer contact you via email.

Legal Ownership

When selling items to GreenBuyback you are stating that you are the legal owner of the items you are selling or attempting to sell to us. 

You agree that you have full legal title to the products that are being sold to GreenBuyback, LLC. You agree to and will indemnify and hold harmless GreenBuyback, LLC from and against any and all claims, suits, investigations, judgments, liabilities, obligations and damages relating to or arising out of the ownership on any item sold or arranged to be sold by you to GreenBuyback, LLC. Disconnect Service/Financed Phones

When selling any item to GreenBuyback, LLC you agree to completely disconnect service with the provider prior to sending the item to GreenBuyback, LLC. Upon disconnection, you must also pay off any balance of the device if the item had been financed through a carrier prior to sending it in to GreenBuyback, LLC. GreenBuyback will not be responsible for any unpaid bills, finance balances, voice or data charges ,or any other charges accrued prior to, during, or after processing by GreenBuyback, LLC.

Data Deletion

GreenBuyback LLC is not responsible and will not be held liable for the use of any personal information stored in memory of any devices after it has been sold. You agree and understand that it is your responsibility to delete all data and other contents from any item sent to GreenBuyback LLC. This includes, but is not limited to phonebook, personal codes, e-mail addresses, personal addresses, photos, and downloaded files. We will do our best to properly delete the devices but it is your responsibility to do this prior to sending in the device.

GreenBuyback, LLC is not responsible for any SIM cards or SD cards that may be sent to GreenBuyback, LLC. We recommend removing them prior to sending in the item.

Payments / Returns

Upon receiving your item(s), we will either issue you a check or make payment via Paypal (your preference will be selected upon checkout). 

Upon mailing of check or PayPal payment being made, you will be legally bound by the sale and you will not have the opportunity to receive your original item(s) back from GreenBuyback, LLC. 

**Please note – when selecting PayPal method of payment there will be a fee generated by PayPal in order to use their services. This fee is generated by PayPal and if not affiliated with the GreenBuyback, LLC transaction. 

If you would like a device returned after you ship it to us, please email info@greenbuyback.comimmediately. If we receive the email before the payment is processed we will work with you to send it back free of cost. All electronic devices received become the property of GreenBuyback LLC and will be recycled, resold, or reused at our discretion. Once the item is received into our inventory it is property of GreenBuyback, LLC.

Attention! What you can sell at GreenBuyback changes often, but you can lock in your trade-in value for 30 days by checking out!

We also reserve the right to stop offering on certain items at any time, without prior notice.

Here's the good news: Checking out to sell your product locks in the quoted price for 30 days. This means you're guaranteed the offered value even if our prices change during that time. The item must be delivered within 30 days or we reserve the right to re-quote the price to what is currently active on the website the day we receive it.


Requotes

If we receive a device and it significantly differs from the original checkout description, we reserve the right to offer a revised price based on the actual condition of the device. We will never make an adjusted payment without contacting the customer first. We will contact you via email, phone, or text message in order to work out a revised price for the device that did not match the original checked out condition. If revised quote is rejected, GreenBuyback, LLC will return your item(s) at no charge within fourteen business days. Other reasons why a device would be requoted: BAD IMEI (lost/stolen/blacklisted device), money owed on the device (financed), iCloud locked, Screen Burn-in, Google locked, or reactivation locked devices, replica/fake electronics, or required accessories missing from the transaction. 
 In the event multiple devices are submitted during a single transaction and GreenBuyback, LLC offers a revised quote on one or more items, the devices that GreenBuyabck, LLC agrees to accept at 100% of the quoted price will be treated as individual, closed transactions. For acceptance/rejection of a revised quote on a single item within a multiple submission, terms as stated above apply.



Indemnity


You agree to indemnify, defend, and hold harmless GreenBuyback, LLC, affiliates, officers, directors, employees, agents, representatives, vendors and distributors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your (or anyone using your account's) violation or breach of any representation or obligation under these Site Terms. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case; you agree to cooperate with our defense of such claim.

Termination

You agree that we may, at our discretion, and without prior notice, immediately terminate your access to the Website.

Contacting GreenBuyback

If you have questions, comments, or concerns, please email info@greenbuyback.com. Please include details of your questions, comments or concerns and your complete name and contact information.