Green Buy Back

GreenBuyBack Customer Service

Need help with a GreenBuyBack order, shipment, quote, or payment? Our customer service team is here to help. Below you'll find answers to common questions about selling your electronics to GreenBuyBack.

Shipping Your Devices

After completing your GreenBuyBack order, follow the shipping instructions provided with your transaction. Carefully package your electronics to help protect them while in transit and keep your tracking information until your package has been received.

Before shipping, make sure you have selected the correct device and accurately described its condition. Phones and other connected devices should also be removed from personal accounts and activation locks whenever applicable.

Processing & Inspection

Once your package arrives at GreenBuyBack, our team will inspect your device to verify the model, specifications, functionality, and condition submitted with your order.

We provide fast, white-glove service and aim to complete processing and issue payment within 24 hours of your device being evaluated. If we identify a difference between the device received and the information submitted, we'll contact you with an updated offer when necessary.

Payments

Once your device has been evaluated and your transaction is approved, GreenBuyBack will process payment using the payment method selected for your order.

Our goal is to process devices and issue payments quickly. Actual delivery time can vary depending on the payment method selected and the processing time of the applicable payment provider or financial institution.

Quotes & Revised Offers

GreenBuyBack quotes are valid for 30 days, giving you time to prepare and ship your device.

Your original quote is based on the device information and condition selected when the order is created. If the model, specifications, functionality, or condition of the device received differs from the information submitted, the value may need to be adjusted.

If an adjustment is required, GreenBuyBack will provide a revised offer for your review. For complete details regarding quotes and transactions, please review our Terms & Conditions.

Preparing Your Device & Protecting Your Data

Before sending a device to GreenBuyBack, back up any information you want to keep and remove your personal data. You should also sign out of personal accounts and disable device security features or activation locks, such as Apple's Find My feature, when applicable.

Remove SIM cards and memory cards unless specifically instructed otherwise. GreenBuyBack also resets and clears received devices as applicable during processing, but customers should always remove personal and sensitive information before shipment.

For additional information about how we handle personal information, please review our Privacy Policy.

Order Status

If you have a GreenBuyBack account, sign in to review available information about your order. You can also contact our customer service team for assistance with the status of a shipment, inspection, revised offer, or payment.

When contacting us about an existing transaction, please include your order number so our team can locate it as quickly as possible.

Returns

If GreenBuyBack determines that the device received differs from the original order, we may provide a revised offer. If you do not wish to accept the revised offer, follow the instructions provided with the requote to request the return of your device.

Please review our Terms & Conditions for the complete policies governing revised offers, acceptance periods, returns, and completed transactions.

Contact GreenBuyBack Customer Service

Still need help? Our team is available to assist with questions about your quote, order, shipment, device inspection, or payment.

Phone: (347) 979-1945

You can also contact GreenBuyBack online, or visit our Frequently Asked Questions for additional information about selling your electronics.